Trace Systems

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ITIL Team Lead* (+)

ITIL Team Lead* (+)

Job ID 
# of Openings 
Job Locations 
US-AZ-Sierra Vista
Posted Date 

More information about this job


Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Title:  ITIL Team Lead


Job Location:  Sierra Vista, AZ


Security Clearance:  Secret


Job Responsibilities

Lead the delivery of large scope IT project initiatives of moderate complexity that involve obtaining agreement/adoption of project objectives and deliverables by key sponsors. Ensures that a comprehensive project plan is developed and maintained to track deliverables and progress toward completion on time and within budget. Utilizes company/industry project management methodologies and tools throughout project lifecycle. This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretion and substantial decision-making authority.



  • Ensures that projects meet quality, schedule, milestone, and budget commitments
  • Collaborates within the Customer Services PMO to develop and implement Project Management Methodology, Process, Tools and Mentoring to the organization
  • Ability to articulate business cases in alignment with the WW Customer Services Organization strategy and deliver such projects to meet the guidelines within each business case
  • Ensures that the goals and objectives of the project are understood and agreed with the project sponsor
  • Manages project expectations, scope, risk and changes
  • Provides leadership surrounding issue identification and resolution. Acts as point of contact for escalation of project issues and resolves project conflict
  • Provides technical coordination and leadership for staff
  • Works directly with Architects and Business Analysts to manage the technical aspects of a development project
  • Coach and lead cross-functional project teams made up of internal and vendor IT resources
  • Accountable for project metrics and the actions of the project team
  • Leads through required project documentation such as the project charter, funding requests, status report, project plan, and closure documentation
  • Continually assesses project resource requirements and reassigns based on revised project schedules
  • Prepares and distributes weekly and monthly reporting, tracking team and project metrics
  • Provides thought leadership to projects and employees
  • Uses formal project methodology to meet quality, schedule, scope and budget commitments
  • Leverages formal change management processes to manage changes to scope, cost, schedule and to ensure alignment in expectations
  • Tracks and drives resolution on open questions, issues and risks as well as develop risk mitigation plans
  • Creates detailed project schedules and work plans to ensure all required project deliverables are tracked with dependencies and resource assignments clearly identified
  • Tracks progress of deliverables to completion and ensure project resources are managed to task plans
  • Accountable for continuous monitoring of project health and adjusting resource allocations and task plans to ensure the success of the project and its team members
  • Resource management of project team including prioritizing tasks and deadlines appropriately
  • Builds a positive, collaborative working environment that instills respect, trust, quality and success as its core goals
  • Raises risks and issues to leadership on a timely basis and work with appropriate parties to create mitigation plans

Minimum Qualifications

  • Minimum of 8 years’ experience managing IT infrastructure projects such as technology refresh and new system introduction
  • Requires excellent written and verbal communication skills

  • Able to manage multiple projects with proven experience in successfully managing and implementing multiple initiatives on behalf of business partners

  • Able to lead, influence, communicate and interact with people at all levels across the company as well as external partners

  • Able to understand and communicate complex technical systems and concepts

  • Proven effectiveness managing project resources and prioritizing task conflicts

  • Must have meeting facilitation skills and leadership experience.

Desired Qualifications

  • PMP certification highly desired
  • ITSM toolset experience such as ServiceNOW


  • B.A. in Business Administration, IT or related field


Security Clearance

  • Secret


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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