Trace Systems

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BMC Remedy/ITSM Administrator*

BMC Remedy/ITSM Administrator*

Job ID 
# of Openings 
Job Locations 
US-AZ-Sierra Vista
Posted Date 

More information about this job


Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Description:  BMC Remedy/ITSM Administrator


Job Location:  Sierra Vista, AZ


Security Clearance:  Secret


Job Responsibilities

  • Remedy/ITSM 7.x administrator for an enterprise service provider
  • Perform installation of Remedy software/upgrades/patches Configure out-of-the-box Remedy functionality to meet IT/Business needs Gather/document/analyze enhancement requests
  • Eevaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customizations where possible Identify/troubleshoot/resolve BMC Remedy applications issues including root cause analysis Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications
  • Perform risk identification, assessment, remediation and performance tuning Conduct user training for IT/Business as required; Create all necessary documentation/SOPs, training material and user guides; Perform mentoring/cross-training for peers Stay current on emerging tools, techniques and technologies
  • Maintain skills/capabilities through education/training/hands-on experiences

Minimum Qualifications

  • Experience with administering ITSM 7.x including Remedy Service Desk/ Change Management/Asset Management/CMDB, Approval Server, Notifications, Email Engine, etc
  • IAT II certification (Security+CE, SSCP, CCNA-Security or equivalent) required
  • CE training/ certification w/in 180 days of hire
  • Knowledge of configuring and maintaining all modules of ITSM 7.x, as well as troubleshooting back-end form data
  • Basic UNIX user skills
  • Knowledge of ITIL - Foundation level


  • HS +12; or AA/AS +10; or BA/BS +8 years experience in Information Systems


Security Clearance

  • Secret


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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