Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– . We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.
Job Description: Help Desk Specialist
Job Location: Sierra Vista, AZ
Security Clearance: Secret
The Action Request Center (ARC) is the heartbeat of the Regional Cyber Center - CONUS (RCC-C), which provides critical IT support to the United States Army within the Continental United States. The Help Desk Specialist responsibilities include providing situational awareness of network / system outages, prioritization of work in accordance with ITIL best practices, communicating with people from all across the DoD, and assisting users with a variety of network hardware and software related issues.
Versatile communication skills
Experience in using Microsoft Word, Excel, and Outlook
Must be able to handle high volume phone calls throughout the day with optimal phone etiquette, while assisting other users via Walk-ins and Emails
Applicants must be able to all shifts to include: Day (0555 – 1425), Swing (1355 – 2225), and Midnight (2155 – 0625) if required
Applicants must also be able to work weekends and holidays, as required. Schedule is subject to change in order to fulfill the needs of the mission
Must be able to obtain a Secret security clearance.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com. #jointracesystems
For any additional questions or to submit any referrals, please contact firstname.lastname@example.org
Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.