Trace Systems

DOD, Systems Administrator

2 months ago
Job ID
# of Openings
US-MD-Fort Meade


Trace Systemsheadquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Title:  DoD, Systems Administrator

Location:  Ft. Meade, MD

Security Clearance:  Top Secret  or Secret w/ SSBI


Certification:  IA Level II  (Security+), ITIL Foundations


Shift: Panama Schedule; shift rotation

Job Responsibilities

  • Serves as the initial point of contact for troubleshooting hardware/software PC problems
  • Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint
  • Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers
  • Provides 2nd level support for routers, switches, firewalls, and network infrastructure
  • Scanning DISA's Global Ticketing Management System (GTMS) looking for tickets assigned to us to work. GTMS is an implementation of the Remedy trouble ticket system.
  • Answering trouble calls from Tier I organizations and making new trouble tickets in GTMS if necessary
  • Compiling analysis of trouble tickets to provide monthly trending reports
  • Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer
  • Building briefing slides concerning trouble ticket progress as required
  • Ensuring trouble tickets are assigned to a specialist to work
  • Follow processes for providing access to lab equipment
  • Candidate will be trained for basic system administration duties in anticipation of taking on more technical assignments
  • 24 by 7 call center support using a Panama Schedule

Minimum Qualifications

  • 2+  years of experience within military/DoD IT system administration
  • IA Level II  (Security+)
  • Top Secret or  Secret w/ SSBI
  • IT certification – CCNA, CCNT or other MicroSoft/OS or CISCO certs

Security Clearance

  • Top Secret or Secret with SSBI


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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