Trace Systems

Technical Watch Officer

1 month ago
Job ID
2017-1932
# of Openings
1
DE-Germany

Overview

Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

Job Title: Technical Watch Officer

Location: Stuttgart, Germany

Security Clearance:  TS/SCI

Job Responsibilities

The Technical Watch Officer provides oversight to all enterprise services within the AOR (Area of Operation) and functions as the single point of contact for all technical and non-technical related issues pertaining to the network. Duties include:

  • Directs and supervises troubleshooting of all network outages and provides risk and crisis management to mitigate effects to ongoing daily operations.
  • Utilizes network monitoring tools to proactively identify and troubleshoot issues before they result in network outages
  • Perform hardware, server, network and software troubleshooting.
  • Provide customer service and remote support
  • Handle Tier 1-3 escalations through ITSM Remedy, Phone, or Email
  • Follow up on outstanding requests and ensure timely resolution
  • Track outages from initial report through resolution
  • Troubleshoot networking issues to include port-security, encryption devices, link outages, link degredations, DNS issues, routers and switches
  • Troubleshoot server issues to include active directory, DHCP, printer servers, and user accounts.
  • Monitor networks to ensure availability and security
  • Maintain integrity of the network, server deployment, and security.
  • Manages the daily requirements of the Command with day-to-day oversight, planning, monitoring, reporting, and direction of all communication assets within the AOR.
  • Assesses communication requirements and provides solutions to subscribers to ensure reliable command, control, communications, and computers (C4) support is provided to US and Coalition forces throughout the AOR.
  • Oversees the management of ASIs (Authorized Service Interruptions) and ensures the correct operational impact is determined in order to brief local Commanders of potential outages in their AOR.
  • Develops processes and procedures to standardize network management operations.
  • Communicates with higher network Commands (DISA, NETCOM, CYBERCOM, ect..) for assistance with higher level network outages.
  • Utilizes a variety of network management tools to monitor and acquire network performance metrics for all circuits. The network management tools are, but are not limited to; Solar Winds Orion, SNMP Management Tool, CA Spectrum Infrastructure Manager, Wireshark, and INMS NeuralStar

Minimum Qualifications

  •  Minimum three (3) years demonstrated experience as an on-site supervisor for 24x7 daily security operations within a secure Tactical Operations Center (TOC) or Network Operations Center (NOC); proven ability for planning, assessing, reporting, and managing potential network risks and operational status, as well as, escalation and problem resolution status information
  • Demonstrated ability to effectively coordinate information flow from all stakeholders to senior military personnel (O-6 and above) for incident/crisis response and/or mission support.

Education

A Bachelor’s Degree plus 3 years of recent specialized experience, or: an Associate’s Degree plus 7 years of recent specialized experience, or; a Major Certification plus 7 years of recent specialized experience, or; 11 years of recent specialized experience.

 

Certifications:

Must meet the certification requirement of DoD 8570.01-M or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

  1. DOD 8570.01 IAT Level II certification
  2. CCNA or higher with at least 3 years of accompanying supporting enterprise networks

-or-

 

MCTS(equivalent or higher) with at least 3 years of accompanying supporting enterprise networks

 

Security Clearance

  • Due to the nature of the work and contract requirements, an active in-scope TS/SCI clearance is required.

 

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.      #jointracesystems

 

For any additional questions or to submit any referrals, please contact wdempsey@tracesystems.com

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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