Trace Systems

Unified Capabilities Senior SME

1 month ago
Job ID
# of Openings
US-AZ-Sierra Vista


Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Description:  Unified Capabilities Senior SME


Job Location:  Sierra Vista, AZ


Security Clearance:  Secret with Tier 5 Investigation (SSBI)


Certification: IAT Level II

Job Responsibilities

The Unified Capabilities (UC) Senior SME will configure, operate, monitor, secure, and sustain the Enterprise Telephony Firewall Management (ETFM) system and the enterprise theater Voice over IP (VoIP) Edge/Session Border Controllers (EBC, SBC), Call Processing Managers and VoIP equipment on multiple Department of Defense (DoD) networks at multiple locations.  Typical daily duties will include:

  • Monitor, detect, alert, block, report, and store modem voice, data, fax, secure telephone equipment (STE), or video teleconferencing communications attempting to transit a telephone switch.
  • Monitor, detect, alert, block, report, and store modem voice, data, fax, secure telephone equipment (STE), or video teleconferencing communications attempting to transit a telephone switch.
  • Perform network management to ensure applicable firewall ports and protocols are open to allow ETFM users to access the regional enterprise management and database servers.
  • Troubleshoot and monitor appliances for failures and alarms.
  • Install, configure, and maintain a lab environment in support of Information Assurance Vulnerability Alert (IAVA) testing/patches and system/database upgrades.
  • Maintain accurate system diagrams.
  • Ensure daily backup of servers and databases onto the Storage Area Network (SAN) and other backup media and ensure data is current, available, and usable.
  • Provide database administration for the regional ETFM database servers. Perform proactive database administration tasks to prevent database error and maintain database availability.
  • Operate, monitor, sustain, and secure VOIP technologies such as IP-PBX, IP telephony, VOIP handsets, call control managers, SBCs and EBCs.
  • Provide video teleconferencing (VTC) infrastructure device system administration support and operate, monitor, sustain, and secure VTC endpoints, IP VTC Proxy and security boundary devices, VTC device NetOps tools, and IP VTC bridges and conference data storage solutions.

Minimum Qualifications

  • Minimum five (5) years demonstrated/practical hands-on experience working in a DoD enterprise Unified Capabilities environment.
  • Experience with SecureLogix Enterprise Telephony Management System (ETMS).
  • Working knowledge of Defense Information Systems Agency (DISA) Security Technical Guides (STIG) for Voice and (VoIP).
  • DOD 8570 applicable certifications for IAT level II
  • Cisco Certified Network Professional (CCNP) Voice


This position supports a 24/7 watch section.  Must be willing to work shifts.

Security Clearance

  • Secret with Tier 5 Investigation (SSBI)


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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