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Information Technology Infrastructure Library (ITIL), Senior SME (+)

Information Technology Infrastructure Library (ITIL), Senior SME (+)

Job ID 
# of Openings 
Job Locations 
US-AZ-Sierra Vista
Posted Date 

More information about this job


Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Description: Information Technology Infrastructure Library, Senior SME


Job Location:  Sierra Vista, AZ


Security Clearance:  Top Secret (TS) 


Certification: ITIL Expert Certification or higher

Job Responsibilities

The Information Technology Infrastructure Library (ITIL) Senior SME will apply ITIL best practices to support mission services as prescribed by these ITIL Lifecycles: Service Design, Service Transition, Service Operations, and Continual Service Improvement.  Typical daily duties will include:

  • Provide ITIL plans and SOPs IAW the deliverable schedule.
  • Develop, improve, integrate, measure, and report on operational processes.
  • Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. At a minimum, the documentation shall include goals, purpose, scope, logical and physical process flows, roles and responsibilities (RACI), key process activities and tasks, inputs, outputs, process measures, and reporting requirements.
  • Provide ITIL training and facilitate knowledge transfer among Contractor and Government personnel.

Minimum Qualifications

  • Minimum five (5) years demonstrated/practical hands-on experience working in a DoD IT Service Management environment.


Required Certifications:

  • ITIL Expert Certification or higher

Security Clearance

  • Top Secret (TS) 


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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