Trace Systems

Returning Candidate?

ITSM Continual Service Improvement SME

ITSM Continual Service Improvement SME

Job ID 
# of Openings 
Job Locations 
US-MD-Fort Meade
Posted Date 

More information about this job


Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Title: ITSM Continual Service Improvement SME


Job Location: Ft. Meade, MD


Security Clearance: TS

Job Responsibilities

  • With minimal direction, provides expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter. 
  • Serves as technical expert on executive-level project teams providing technical direction, interpretation and alternatives. 
  • Thinks independently and demonstrates exceptional written and oral communications skills.
  • Applies extensive technical expertise, and has full knowledge of other related disciplines. 
  • Guides the successful completion of major programs and may function in a project leadership role. 
  • Develops technical solutions to complex problems that require the regular use of ingenuity and creativity. 
  • Work is performed without appreciable direction. 
  • Exercises considerable latitude in determining technical objectives of assignment. Expertise is in a particular area of Information Technology (e.g., Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management), or a specific functional area (e.g., finance, logistics, and operations research).

Minimum Qualifications

  • 8 years of DOD IT programs experience, preferably National Security Systems
  • ITIL Intermediate & ITIL Managing Across the Lifecycle within 120 days
  • Undergraduate degree
  • PMP or DAWIA Level III in Program Management
  • Experience: industry standard ITSM improvement process; service measurement; service reporting; and, service improvement.
  • Must be a US Citizen


  • Bachelor degree, Masters preferred, the undergraduate degree should include course work in engineering, computer science, IT management, business, or quality management, or the ITSM Continual Service Improvement SME must possess clear, equivalent experience and/or certifications. The master’s degree should be in the same fields.

Security Clearance

  • TS


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



Connect With Us!

Not ready to apply? Connect with us for general consideration.