Trace Systems

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Network Operations Specialist

Network Operations Specialist

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Information Technology

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Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Title:  Network Operations Specialist


Job Location: Ogden, UT


Security Clearance: Active, in-scope Secret clearance and must be clearable to Top Secret 


Required Certification:  IAT Level II or higher (Security+ce, CCNA-Security, etc.) certification is required


Shifts: Rotations (1st, 2nd, 3rd and weekends)


Job Responsibilities

  • The Network Operations Specialist position is part of a team that is responsible for providing 24/7/365 technical and operational support to DISA and its supported end users.
  • Personnel shall provide subject matter expertise to an extremely complex IP-Based SATCOM network.
  • Contractor shall be directly involved in network configurations, system monitoring, remote terminal activation, customer problem tracking, and network problem resolution in all aspects of networking integral to our client's Baseband, IF, and RF Communications.
  • Personnel shall also be responsible for build-outs and maintenance of the IP infrastructure, using and be familiar with a number of application monitoring tools such as SolarWinds Orion Network Monitoring System (NMS), VX Builder, VX Watch, Cisco Call Manager (CCM), Viasat VINE Manager, iBuilder, iMonitor and iSite.
  • The contractor shall provide written reports (trouble tickets, outage reports) as required by mission protocol.
  • The contractor shall also provide support on an on call basis and could be asked to report in for emergency operations.
  • This position requires shift work.
  • The contractor shall manage and configure various equipment at the DOD Gateways located at various sites around the world.
  • The contractor shall be responsible for configuring assorted telecommunications equipment including; iDirect, Linkway, and Advantech IP Modems, IP switches and routers, Cisco Call Managers, voice switches, KG equipment, frequency converters, and other equipment IAW with established parameters, TTPs and SOPs.
  • The contractor shall create modem configuration files, switch and router configuration files, and voice equipment configurations. 
  • The contractor shall be responsible for remotely accessing and de-accessing users into the IP/SATCOM networks and assist users with troubleshooting SATCOM and IP network problems.
  • The contractor shall be required to coordinate with external offices and agencies; including the DISA CONEX Branch, network users, MILSATCOM and Commercial SATCOM vendor NOCs, DISA IP NOCs, and other communications planners, managers and operators.
  • The contractor must be able to communicate effectively and clearly both orally and in written form.
  • The contractor shall analyze SAR/GARs, SAA/GAAs, TSOs, TRs, Transmission Plans and other documentation to determine configuration requirements and configuration alternatives and report results to the government managers as required.
  • The contractor shall develop network diagrams and cutsheets, using government provided tools and applications, based on these analyses and provide the documents to the government.
  • The contractor shall provide status reporting on equipment status, network status, network utilization using software applications and products provide by the government.
  • The contractor shall create and manage TMS Remedy tickets.
  • The contractor shall update IP and SATCOM network utilizations and status reports daily.
  • The contractor shall contribute to daily, monthly and annual resource utilization reports.
  • The contractor shall perform passphrase management IAW establish SOPs and TTPs. Passphrase management includes issuing passphrases, maintaining the passphrase database, and daily reporting utilization.
  • On an as required basis, the Contractor shall develop network diagrams and cutsheets using Government tools and software applications; provide status reports on equipment status, network status, and network utilization using Government tools and software applications; and shall enter outage information in the Government’s Trouble Management System trouble ticketing system. 
  • On a daily basis, the Contractor shall update SATCOM and IP network utilization and status reports and AES passphrase utilization report.



Minimum Qualifications


  • Experience working withint the tecnical space, related to this type of work
  • Network Administrator experience with CISCO routers and switches
  • Exceptional customer service
  • Experience with commercial and tactical military satellite technology architectures, standards, system, hardware and software.
  • Familiar with IPv6 
  • Interest and skill in adapting emerging platforms and new technology
  • Knowledge of DoD Communications Security (COMSEC).
  • Familiarity with DoD troubleticketing systems (Remedy)
  • Proficient in Microsoft Office Suite software.
  • Advance Windows Operating System Experience


  • Must have a current Security + certification/meet IA Level II requirements, or at minimum, have the certification exam scheduled prior to the final stage of interviewing

Desired Qualifications

  • 6+ years of experience as a military/DoD networking specialist/technicians or related work experience
  • Advanced experience configuring and managing: routers and switches; cisco call managers, VLANs, and firewalls.
  • Knowledge and experience in provision and service of IP-based satellite and terrestrial data and video for full-time and occasional use networks.
  • Knowledge of implementing hybrid networks---terrestrial, satellite and fiber.
  • Firewall management experience
  • Experience with Juniper and Brocade routers and switches
  • Expert knowledge of earth station equipment and terrestrial systems, voice over Internet Protocol (VoIP) gateway and telephony systems
  • Military Signal, Telecommunications, Network Specialist/Technician
  • Prior experience working in a NOC environment – 24/7
  • iDirect Advanced IOM
  • ITILv3 – Foundations Certification 
  • Familiarization with Red Hat Enterprise Linux (RHEL3) is preferred.




Security Clearance

  • An active, in-scope US Government issued Secret clearance is required
  • Must have eligibility to be cleared to Top Secret Clearance 


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:     #jointracesystems


For any additional questions or to submit any referrals, please contact



Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Keywords: DOD, network, specialist, technician, telecommunications, army, navy, marines, air force, cisco, transport layers, osi model, layers, vlans, VOIP, IP, IT, military, configuration, configure, routers, routing, switches, switching, network engineer, Cisco Certified Network Administrator/Professional (CCNA/CCNP),


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