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Unified Capabilities (UC) Controller - Tier I

Unified Capabilities (UC) Controller - Tier I

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Trace Systems, headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


Job Title:  Unified Capabilities (UC) Controller - Tier I


Job Location:  Scott AFB, IL


Security Clearance:  Secret

Job Responsibilities

  • Supports the Unified Capabilities (UC) Desk within DISA’s 24x7 Network Operations Center at Scott AFB.
  • Rotating shift work to include nights and weekend duty is required.
  • Monitors UC capabilities and services (legacy and current offerings): Enterprise Voice over Internet Protocol (VoIP), Sensitive but Unclassified (SBU) Voice, Enterprise Classified VoIP, Voice over Secure IP (VoSIP), DoD Enterprise Classified Travel Kit (DECTK), Voice Internet Service Provider(VISP), Global Video Services (GVS), Secure Mobile Environment-Portable Electronic Device (SME-PED), as well as the Defense Switched Network (DSN) and Defense Red Switched Network (DRSN). Identifies and recommends solutions for smooth continuing operation of network as capacity needs change. Makes corrections to network configurations to ensure efficient operation. Monitors and documents network and traffic analysis.
  • SBU Voice provides IP and circuit-switched voice-band data transfer and dial-up videoconferencing. SBU Voice is required to provide assured voice communications to Command and Control (C2) customers. Services are provided through the implementation of military unique features, including Assured Services like Multiple Level Precedence and Preemption (MLPP), to support the military C2 functions.
  • The Voice over Secure IP (VoSIP) service provides a cost-effective, reliable, and secure means of classified voice communications, secret only, for Command and Control (C2) and non-C2 customers with the capability to communicate directly using point-to-point or conference calling. It does provide a media/voice interface (gateway) to the circuit-switched network providing interoperability between the VoSIP service and the Multilevel Secure Voice service. 
  • Voice Internet Service Provider (ISP) service provides full featured commercial phone service (local, long distance, international, emergency, inbound and outbound calling) through a standard NIPRNET connection.  After ordering this service, any Department of Defense (DoD) site with an IP-based VoIP telephony switch (a.k.a. Session Controller) connected to the NIPRNET softswitch backbone will have the ability to establish calls and receive calls from the commercial network.

Minimum Qualifications

  • Must have a minimum of three years’ experience working with UC technologies.
  • Must have a current DoD 8570 IAT Level II (Security+ce, CCNA Security, etc) certification.
  • Strong in reporting, communication and presentations.


Network Operations and Maintenance:

  • Experience with one or more of the following: alarm surveillance, fault management, configuration management, LAN maintenance, performance management, and firewall management.
  • Expertise in one or more of the following: TDM switching; Optical Devices; SONET; DWDM; Digital Cross Connects; Crypto; SATCOM, Network appliances (CSU, DSU, etc)
  • General understanding of network topologies, both transport and IP.
  • Ability to work in a team focused, dynamic environment.
  • Requires expertise in one or more of the following devices/vendors: CISCO, Avaya, Nortel, ACME Packet, Oracle, Palo Alto, and Juniper.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • Requires experience in one or more of the following Crypto devices: KG-340, KG-175A/D, KIV-7, KIV-19.



  • Understands the customer relationship tool which can be used to log/monitor the issues or problems faced by customers by the means of incident management tickets.
  • Supports team members in taking ownership of tickets and updates the Action/Work log (troubleshooting steps performed during the selected course of action).

Desired Qualifications

  • Prior Military experience or experience working as a contractor in a Government environment is preferred. 
  • Remedy GTMS/ITSM experience is a plus. Network+, CCNA, CCENT, JNCIA, CCNP are also desirable.


  • Bachelor’s Degree, Preferred course of study in: IT field or cyber security or other technical discipline but not required.

Security Clearance

  • Active, in-scope US Government issued Secret clearance is required



To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


For any additional questions or to submit any referrals, please contact

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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