• Field Service Engineer - SDN

    Job ID
    2018-2740
    # of Openings
    1
  • Overview:

    *** Position is contingent upon contract award***

     

    Job Title:  Field Service Engineer - SDN

    Job Location:  Jordan

    Security Clearance:  Active, in-scope US Government issued Secret clearance

     

    Due to the nature of the work and contract requirements, US citizenship is required.

    Job Responsibilities:

    Trace Systems is seeking a Field Service Engineer to join our team in Jordan. This role will provide Request Fulfillment and maintenance/repair capabilities in support of applicable DISN infrastructure to include, but is not limited to the following capabilities:  

     

    • Fault Isolation – Support the fault isolation process. This includes the diagnoses and troubleshooting procedures to isolate where the fault occurs, and to identify the failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment, fault escalation, customer coordination and communications, and ticket system updates & status reporting. Note: fault analysis and isolation shall extend to customer/contractor or third-party provider equipment which is located within a DISA-provided GIG services site and/or attached to DISN capabilities, to enable the customer or provider who is responsible for the equipment to restore it to proper service. 
    • Network/Service Restoration – Restore networks and service to full operation, coordinating with other service providers as necessary to meet the DISN Service Level Agreement (SLA). Identify failures that are attributable to a different (non-GSM-O) vendor. 
    • Fault Correction – Correct/replace faulty network elements, coordinating with other service providers as necessary. 
    • Organizes and directs network installations on site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Directs and leads preparation of engineering plans and site installation Technical Design Packages. Develops installation schedules. Mobilizes network installation team. Directs and leads preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support. 
    • Monitors, controls, and isolates problems in a data communications network. Monitors all network activity.
    • Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors.
    • Candidate is familiar performing within a fixed price, performance-based environment where performance is based on pre-determined Service Level Agreement’s (SLA’s) or Acceptable Levels of Performance (ALP’s). Performs detailed and technically in-depth site survey functions at user locations as required in order to assess/analyze site preparedness, develop implementation plans and associated cost estimates. Coordinates with users, site/base support and or facilities personnel, network manager(s) and controllers, long haul and local carriers for installation, cutover, activation, deactivation planning and execution. Performs installation/de-installation/upgrade/interface actions associated with network components at user locations. Facilitates and finalizes all aspects of site acceptance. Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Associate and Intermediate personnel. Supports senior staff as required and ensures customer requirements and project milestones are met.
    • Identify, troubleshoot and resolve problematic and crisis-level malfunctions in order to maintain customer supported services and products to ensure compliance with DISA contract requirements.
    • Responsible for the installation and maintenance on DISA’s IP based (classified/unclassified) LAN/WAN, SONET and ATM networks whether it be hardware or software upgrades/fixes, on routers, switches, long haul transport, servers, cryptographic systems and other IT equipment.
    • Plan, evaluate, and determine current and future use of IT equipment, methods of upgrading equipment, and needs for new equipment, including the acquisition of new equipment.
    • Troubleshoot circuits from fractional T1’s up to OC-192’s using various types of test equipment.
    • Able to assist DISA and other end users in troubleshooting and recovering systems and files; installing operating systems, network systems, applications, and testing head to head running BERT tests across the path, checking framing, line coding, protocols, ATM cell traffic, Sonet, and IP.
    • Utilize OTDR and OSA test equipment to troubleshoot/analyze long haul fiber and DWDM circuit outages.
    • Experienced with major vendors, ie. Sycamore, Ciena, Juniper, Promina, Cisco
    • Performs detailed and technically in-depth site survey functions at user locations as required in order to assess/analyze site preparedness, develop implementation plans and associated cost estimates.
    • Coordinates with users, site/base support and or facilities personnel, network manager(s) and controllers, long haul and local carriers for installation, cutover, activation, deactivation planning and execution.
    • Performs installation/de-installation/upgrade/interface actions associated with network components at user locations. Facilitates and finalizes all aspects of site acceptance.
    • Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Associate and Intermediate personnel.
    • Supports senior staff as required and ensures customer requirements and project milestones are met.
    • Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems.
    • Supervises and manages the daily activities of configuration and operation of business systems.
    • Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
    • Provides assistance to users in accessing and using business systems.
    • Sets up and maintains the following devices/vendors: CISCO, Juniper, Promina, Safenet, Ciena, Sycamore, Ericsson Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems.
    • Evaluates and installs developed software during various phases of testing.
    • Reviews and prepares documentation for systems, tests and installation of software.
    • Investigates and recommends methods and techniques for obtaining solutions. 
    • Initiates preventive maintenance on the operating systems as well as repair to system/environment problems.           
    • Interfaces with vendors for trouble calls.

    Minimum Qualifications:

    • High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical tasks and 1 Year of experience.
    • Experience with one of more: alarm surveillance, fault management, configuration management, LAN maintenance, performance management
    • Expertise in one or more of the following: IP routing, QoS, traffic engineering, DNS; ATM switching; TDM switching; Optical; Crypto; Network appliances (WAN acceleration, etc) Ability to work in a team focused, dynamic environmental calls.
    • US Citizenship is required.
    • Position requires an active, in-scope US Government issued Secret clearance.

    Desired Qualifications:

    • Manufacturer certifications for vendor specific equipment (including Cisco, Nortel, Promina) such as CCNA
    • Familiarity with ITIL processes, ITIL v3 – Foundations desirable
    • DoD 8570.01-M certification
    • Network+ and/or Security+ strongly preferred

    Education:

    • High School diploma or equivalent 

    Trace Systems

    Trace Systems

    Headquartered in Vienna, Virginia, was founded in 1999 to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

     

    To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.     

     

    #jointracesystems

     

    For any additional questions or to submit any referrals, please contact rrobertson@tracesystems.com

    Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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