• CSC Admin Lead

    Job ID
    2018-2742
    # of Openings
    1
  • Overview:

    ***** Please note... this position is pending contract award. *****

     

    Job Title:  CSC Admin Lead

    Job Location:  Ft Meade, MD

    Security Clearance: Current TS/SCI Eligibility

    Job Responsibilities:

    Manages information and telecommunications operations. Ensures production schedules are met. Ensures computer system resources are used effectively. Coordinates the resolution of production-related problems. Ensures proper relationships are established between customers, teaming partners and vendors to facilitate the delivery of information technology services.

    Supervises staff operations.  Organizes and directs the configuration and operation of information management systems. Responsible for directing the work of other system administrators to provide the day-to-day system administration to include system and resource optimization, and user assistance.  Conducts capacity and performance analysis and provides system configuration change and upgrade recommendations.  Responsible for configuration management planning.  Responsible for configuration change control. Tracks all problems and changes in product documents and software and reports changes and current configuration. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.

     

    Daily Job Responsibilities:

     

    • Manages the CSC Admin team and the 24 by 7 operation they support
    • Serves as the first point of escalation for trouble tickets
    • Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint
    • Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers
    • Provides 2nd level support for routers, switches, firewalls, and network infrastructure
    • Creating/Updating trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system)
    • Compiling analysis of trouble tickets to provide monthly trending reports
    • Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer
    • Building briefing slides concerning trouble ticket progress as required
    • When Tier 2 can’t fix the issue, ensure the trouble ticket gets escalated to a third level engineer
    • 24 by 7 call center support

    Minimum Qualifications:

    • Four years direct experience with DoD/Military/Agency projects supporting IT networks
    • Two years’ experience in a lead/supervisory role
    • Required skills include proficiency in use of MS Project, Visio, PowerPoint, Word and Excel for delivery of technical documentation and presentations.
    • DoD 8570 IAT Level II certified
    • Technical cert - Microsoft/OS, VMware, CCNA, Juniper, or SolarWinds cert
    • Must be a US Citizen with an active TS clearance with SCI eligibility

    Desired Qualifications:

    • ITIL V3 Foundations certificate

     

    Education:

    • Bachelor's degree in a related discipline (e.g. Computer Science, Computer Information Systems, Network Engineering, Math) OR at least ten years of general experience of which seven years is directly related experience

    Trace Systems

    To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.      #jointracesystems

     

    For any additional questions or to submit any referrals, please contact rrobertson@tracesystems.com

    Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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