• Quality Assurance Team Lead

    Job ID
    # of Openings
  • Overview:

    Job Title:  Quality Assurance Team Lead

    Job Location:  Joint Base Andrews, MD

    Security Clearance: An active, in-scope Top Secret with the ability to obtain SCI Eligibility

    Due to the nature of the work and contract requirements: US Citizenship is required.

    Job Responsibilities:

    Trace Systems is actively recruiting for a cleared Quality Assurance (QA) Team Lead to join our team based at Joint Base Andrews, MD.

    Duties to include:

    • Develop and implement programs to ensure that all information systems products and services meet minimum standards and end-user requirements.
    • Ensuring quality and timeliness of all contract deliverables, reports, metrics and other products as required by the Program Manager and customer.
    • Ensures implementation of IT service management best practices across the enterprise IT team, for continually optimized operations
    • Establish and maintains a process for evaluating systems, software and associated documentation.
    • Determines the resources required for quality control.
    • Maintains the level of quality throughout the software/systems life cycle.
    • Coordinates with Project manager to ensure problem solution and user satisfaction.
    • Conducts formal and informal reviews at pre-determined points throughout the development life cycle.
    • Makes recommendations, if needed, for approval of major systems installations.
    • Provides daily supervision and direction to support staff.
    • Create, implement, enforce and audit processes for Configuration Management (CM), Quality Assurance (QA), Risk Management, and Incident/Problem Management.
    • Prepares configuration management plans and procedures.
    • Administers problem management process including monitoring and reporting on problem resolution. Ensures adequate product testing prior to implementation.
    • Coordinates with users and systems development personnel on releases of software.
    • Verifies the completeness and accuracy of release libraries before implementation and ensures that correct versions of programs are included in specified releases.
    • Manage, maintain and develop the CM environment for hardware and software product build, staging, testing and integration
    • Develop and ensure hardware and software version control processes, policies and procedures are followed on hardware and software development projects.
    • Perform CM audits on the integrity of the software CM processes
    • Perform Risk Management assessments and mitigation plans
    • Provides a high level of assistance to project members and leaders to ensure projects/programs are carried out to plan
    • Perform other duties as required.

    Minimum Qualifications:

    • A minimum of ten years’ experience in the last 20 years, implementing/optimizing ITSM / Quality Assurance processes, metrics & reporting tools within an Enterprise IT environment
    • Strong written and verbal communication skills. 
    • Strong proficiency with MS Excel, PowerPoint, and Word
    • Ability to organize and multi-task, ensure organization wide priorities are clear to the contractor team, and follow time-lines are followed.
    • Ability to work independently to understand and support customer goals with minimal direction.
    • Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met
    • Experience with establishing and maintaining baselines and change control and conducing configuration audits, status accounting, and reviews
    • Experience in generating or assisting with the development of CM plans, processes, and procedures
    • An active, in-scope Top Secret with the ability to obtain SCI Eligibility
    • Due to the nature of the work and contract requirements: US Citizenship is required.

    Required Certifications:  ITIL v3 Foundation

    Desired Qualifications:

    • Advanced ITIL Certifications
    • Six Sigma, CMMI process
    • Security +
    • PMP


    • Bachelor's Degree in a relevant discipline (e.g. Computer Science, Business, Electrical Engineering, Finance).

    Trace Systems

    Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


    To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.      #jointracesystems


    Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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