Help Desk Technician II*

Job ID
# of Openings


***** Please note this position is pending contract award. *****

Job Title:  Help Desk Technician II*

Job Location: Qatar

Security Clearance: Active, in-scope US Government issued Secret clearance

Due to the nature of the work and contract requirements, US Citizenship required.

Job Responsibilities:

Trace Systems is seeking an experienced Help Desk Technician II to support our on-site team based in Qatar.

The Help Desk Technician II shall maintain, load, and administer the basic computer plat-form, software, firmware, and hardware. The ideal candidate will act as the first level of support for desktop and network issues.

Responsibilities include:

  • Systems management, monitoring, and sustainment.
  • Hardware repair for PCs and peripheral equipment.
  • Assist base user population in software installation, maintenance, and sustainment.
  • Compliance with guidance and directives issued in CTOs and in NOTAMs.
  • Compliance with all associated DoD, USAF, USCENTCOM, and local instructions.
  • Use of Remedy to report and track all local and enterprise issues associated with network and systems operations.

Minimum Qualifications:

  • Must have three to five years of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business’ user accounts managing mail servers, printer servers, and web servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.
  • Experience in analyzing and troubleshooting military networks include:
    • Microsoft Enterprise Server 2008/2012 or later version
    • Microsoft Windows Operating Systems
    • Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)
    • Microsoft Active Directory 2008/2012 or later version
    • Network Server Backup
    • DHCP, DNS, WINS, and Domain Controllers
    • Site specific equipment listed in the task order
    • BMC Remedy
    • Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.
    • Software installation, maintenance, and sustainment.
    • Customer Service and remote support
  • Active, in-scope US Government issued Secret clearance


  • High School Diploma

Certification Requirements:

  • Must meet the certification requirement of DoD 8570.01-M or individual task order. The candidate is expected to have, but is not limited to, the following IT certificates:
    • Positions requires a current DoD 8570 IAT-II certificate (Security+ce, CCNA-Security, etc.)
    • Microsoft Certified Solutions Associate (MCSA) – Windows 10 or newer
    • Microsoft Certified Solutions Associate (MCSA) – Windows Server 2012 or newer

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:      #jointracesystems


Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), genetic information, disability or veteran status. 


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