Video Teleconferencing (VTC) Technician II*

Job ID
2020-3492
# of Openings
3

Overview:

***** Please note this position is pending contract award. *****

Job Title:  Video Teleconferencing (VTC) Technician II*

Job Location: Qatar

Security Clearance: Active, in-scope US Government issued Secret clearance

Due to the nature of the work and contract requirements, US Citizenship required.

Job Responsibilities:

Trace Systems is seeking a Video Teleconferencing (VTC) Technician II to join our team in Qatar. The candidate will act as the focal point for scheduling and day-to-day coordination of the Government VTC reservations. The Government operations center requires manning to support this service as well as unexpected VTC support during off-duty hours.

Subtasks shall include:

  • Act as the Government focal point and liaison to DISA Global Video Services (GVS)
  • Assist customers with new requirements, provide suggestions within Government guidelines that meet their needs, and direct them to submit proper paperwork (AF Form 3215) to their local ECS/SCX personnel.
  • Assist customers with direct or bridged connectivity to GVS services if needed.
  • Develop and maintain professional working relationship with other bridging/hub locations to include GVS, USCENTCOM, ARCENT.
  • Adhere to Government VTC policy and procedures in daily operations and when dealing with users within AOR.
  • During normal duty hours be present in the VTC bridging facility 30 minutes prior to start time of the first bridged VTC connection of the day to bring up the call and be prepared for quality checks performed by the chairing location.
  • During off hours (no operator present), ensures Telepresence Management Suite (TMS) will accommodate scheduled VTC sessions as needed. If an O-6 or above will be hosting a bridged VTC during the off hours, an operator must be present for the duration of the bridged VTC session.
  • Oversee the overall operational, management, and health of VTC facilities and systems distributed throughout the AOR under Government control.
  • Monitor, review, and analyze VTC network performance and ensure effective operation. Notify the local ECS/CFP and Government Air Combat Communication Center (ACCC) before beginning repair actions of major network problems involving VTC network enterprise devices.
  • Conduct periodic inspections of the VTC Network using TMS software.
  • Push templates to VTC endpoints via TMS to ensure each system is configured to the Government VTC standard.
  • Push software updates to endpoints, VTC network enterprise devices, and any additional VTC equipment that is on the Government VTC network.
  • Interface directly with all AF site Communication Squadron Commanders or appointed representatives and customers to provide feedback and identify corrective actions on local site equipment.
  • Report to Government PMO on health of network architecture and provide input to potential obstacles to expansion of network.
  • Submit Firewall Exception Request (FER) for new/changed circuits request and coordinate between NOSC and customer until issue is closed.
  • Provide outage log, number of VTCs, and other data required by Government VTC PMO.
  • Maintain a thorough knowledge, diagrams, and understanding of all VTC equipment implemented within the Government AOR.
  • Maintain current copy of VTC architecture diagrams.
  • Assist and train local facilitators, if requested, on VTC conference room set-up and operation. May assist by phone if effective, but assist in person if an on-site visit is required. Local facilitators may require both operational assistance, as well as technical assistance in troubleshooting malfunctioning VTC and associated equipment.

 

 

Minimum Qualifications:

  • Intermediate “hands on” work experience in installing, repairing, and troubleshooting or maintenance of VTC bridge systems or equipment. Must have the technical knowledge to solve complex problems, understand the interrelationships of circuits, and be able to exercise independent judgment in performing tasks in support of communications systems or equipment.
  • Intermediate experience in operations, maintenance, troubleshooting of VTC electronic systems or equipment as specified in the task order to include the following:
    • 8 Installation, operation and upgrades for Telepresence Management Suite (TMS) Software
    • Cisco devices including Codecs, Multipoint Control Units (MCU){MSE8000, CMS and Codian 53XX series.
    • Cisco Network Enterprise Devices (Video Communications Server (VCS)-Control, VCS-Expressway, Expressway Core and Edge)
    • Cisco Conference Room (CR) Codecs (C/SX/MX/Spark-Series)
    • Cisco Desktops ( EX/DX series)
    • Control Systems EXTRON/AMX/CRESTRON components
    • CRESTRON and AMX Touch panel [interfaces] and associated software
    • Audio subsystems (Amplifiers, mixers, microphone and speaker systems)
    • Media devices (e.g. DVD players, VCRs, etc.)
    • Multimedia Display (e.g. Projectors, LCD, Plasma, LED displays, etc)
  • Active, in-scope US Government issued Secret clearance

Education:

  • High School Diploma

Certification Requirements:

  • Positions requires a current DoD 8570 IAT-II certificate (Security+ce, CCNA-Security, etc.)

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

 

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.      #jointracesystems

 

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), genetic information, disability or veteran status. 

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