Network Support Specialist

Job ID
# of Openings


Job Title:  Network Support Specialist 

Job Location:  Scott AFB, IL

Security Clearance:  At least an active Secret clearance 

Certification: IAT level II certification (Security + CE)

Due to the nature of the work and contract requirements, US Citizenship is required


Job Responsibilities:

Trace Sytems is searching for Network Support Specialist to support our customer, Defense Information Systems Agency (DISA) located at Scott AFB, IL, acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services.

  • Provide support and advanced technical operational support for Defense Information Systems Network assets.
  • Use network management, configuration management and asset management tools to monitor and control network.
  • Log into associated hardware to obtain statuses, perform quality checks.
  • Maintain logs and records associated with reported problems or situations.
  • Execute all reporting functions and data input associated with network management.
  • Monitor security posture of network(s); report suspected violations to designated authority.
  • All phases of service ordering in DISA Direct Storefront.
  • Training: Telecommunications seminars, Ad-hoc virtual training, managing DISA GLOBAL training website, Support Service Activations.
  • Support ordering, installation, modification, configuration, testing, servicing, and troubleshooting of network infrastructure consisting of various SIPR, NIPR, and transport technology equipment.
  • Record, assess, track, monitor, and escalate trouble tickets created and escalated for incident/problem resolution for DSF infrastructure.
  • Manage mission partners by becoming the subject matter expert for DISA Storefront application, billing issues, and related request fulfillment/acquisition issues in a timely, efficient, and knowledgeable manner.
  • Review, update, maintain basic telecommunications and information technology terms with respect to the DISA Request Fulfillment process, associate documents (TSRs, TSOs, completion reports), and circulars.

Minimum Qualifications:

  • A minmum of 4 years of relevant experience required
  • Knowledge of information systems terms
  • An active DoD Secret Security Clearance
  • An IAT level II certification (Securtity+CE, CySA+ or CCNA Security)

Desired Qualifications:

  • Knowledge of best practices in implementing, administering, performing testing, and analyzing network systems.
  • Working knowledge of Microsoft Office products
  • Strong written and verbal communication skills
  • Team building and collaboration skills


  • At least a High School Diploma or equivalent is required.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  


To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at:


Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.

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