Enterprise Service Desk Specialist - Mid

Job ID
2021-4577
# of Openings
1

Overview:

Job Title:  Enterprise Service Desk Specialist - Mid

Job Location: Lake Charles, New Orleans, LA

Security Clearance: Position requires an active, in-scope US Government issued Secret clearance

Due to the nature of the work and contract requirements, US Citizenship is required.

Job Responsibilities:

Trace Systems is actively recruiting for a cleared Service Desk Technician to support the Marine Corps Enterprise Network (MCEN) on-site in Lake Charles, New Orleans, LA.  The MCEN is the Marine Corps’ network‐of‐networks and approved interconnected network segments. It comprises people, processes, logical and physical infrastructure, architecture, topology and Cyberspace Operations. The MCEN provides network services to forward deployed forces operating in the USMC.mil namespace and in USMC routable IP addresses; and Operations and Maintenance functions that provision data transportation, enterprise IT, network services, and boundary defense.

 

The ESD Technician will support 24x7 operations and duties will include:

  • Responding to customer calls and executing scripts
  • Troubleshooting, resolving, and/or escalating technical issues
  • Opening and closing IT Help Desk tickets
  • Correlating events and incidents for management of IT services

Minimum Qualifications:

  • Position requires a minimum of one (1) year of relevant experience in Information Technology customer service
  • Position requires a minimum of one (1) year experience with IT ticketing systems
  • Experience meeting service goals and targets
  • Current DoD 8570 IAT-II Certification
  • Position requires an active, in-scope US Government issued Secret clearance
  • Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications:

  • Strong interpersonal skills
  • Commitment to customer service
  • Strong IT problem solving abilities

Education:

  • High School Diploma or GED

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  

 

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com#jointracesystems

 

COVID Policy: In accordance with the Executive Order 14042 on Ensuring Adequate COVID Safety Protocols for Federal Contractors, Trace Systems is obligated to comply with the requirements that all employees be vaccinated from COVID-19. Prospective and/or new employees will be required to be fully vaccinated as a condition of employment prior to the start of employment.

 

Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.

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