Help Desk Technical Tier I Support

Job Title: Help Desk Technical Tier I Support 
Location: NSA, Bahrain

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. 

• Field trouble calls via the phone and computer trouble ticketing system.  

• Perform laptop imaging. 
• Perform basic IP troubleshooting. 
• Build user accounts on the domain. 
• Add and remove computers from a Microsoft domain environment. 
• Assign user accounts to appropriate groups and permissions. 

• Build exchange mailboxes. 
• Troubleshoot user email issues.  
• Troubleshoot printers and map shared printers. 
• Document trouble calls and computer/network actions for reporting purposes.
• Travel CONUS/OCONUS to support missions up to 10%.

• An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start)

• Due to the nature of the work and contract requirements, US Citizenship is required.

• Minmum of seven (7) years of experience with IT systems.
• Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.  
• Must have the following required certifications: A+, Network+, Security+CE.
• Must have a CCNA certification.

• Associates degree in Networking, OR eleven (11) years of recent specialized experience. 

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com.      #jointracesystems

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.