Client Services Lead

Job Title: Client Services Lead

Location: Doha, Qatar

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.

The job responsibilities include, but are not limited to:

• Supervising daily operations of the helpdesk/client systems team
• Conflict management
• Assigning tasks and priorities among the team

• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;

• Provide system support to clients operating on the network/domain;

• Configure client level software, modify software configuration, and perform basic configuration management functions;

• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;

• Install equipment IAW AFCENT and SPIN-C directives;

• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;

• Periodically review the organization's needs for computer resources and validate computer equipment requirements;

• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;

• Implement client workstation software patches, security fixes, and service releases according to local instructions

• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;

• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.

• Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
• Ensure accounts are inventoried to validate the possession, location and quantity ofaccountable assets annually, and conduct out of cycle inventories as required;
• Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
• Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
• Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
• Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
• Assist with the tracking and management of COTS licenses, warranties, service levelagreements renewals for equipment and software;
• Analyze and recommend updates, enhancements or replacements to extend the life orimprove reliability of equipment;
• When property is identified as excess and unserviceable, report the property to theappointed government representative for disposition instructions;
• Prepare assets for and assist with asset final destruction and disposal;
• Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
• Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
• Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; repor discrepancies to government technical representative;
• Brief leadership
• Global travel up to 10%
• Other duties as required

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher

GENERAL EXPERIENCE: 

• 3 years of experience managing a team of at least 5 personnel
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
• Providing support for operating systems(Windows, macOS, Linux) and common software applications
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
• Assisting end-users with systme logins, password resets and account management.

• Associates degree in Computer Science or related field; or 2+ years' experience in Computer/IT hardware support or related field

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.