Chat Systems Administrator I

Job Title: Chat Systems Administrator I

Location: Shaw AFB, SC

Trace Systems is actively recruiting for a Chat Systems Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC

The job responsibilities include, but are not limited to:

• Support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service. 
• Install, patch, upgrade, tune, optimize and repair hardware and software (including operating systems, applications and databases) to maintain optimal performance
• O&M of equipment and/or systems up to and including their demarcation points, and shall coordinate with, and assist external entities (other governmental agencies or contractors) in troubleshooting beyond their demarcation point during outages and troubleshooting, as required
• Establish a trend analysis program to ensure equipment, systems and services meet minimum operational availability, reliability and survivability requirements, (including backup and recovery of end-to-end systems.
• Identify hardware, software and/or service shortfalls and provide optimization recommendations to the government technical representative.
• Schedule, coordinate, perform and record Preventive Maintenance Inspections (PMIs) on the communication and IT systems and associated hardware IAW the original equipment manufacturer’s manuals (and/or government technical orders, as applicable) and USAFCENT Special Instructions- Communications (SPIN-C)
• Perform unscheduled maintenance when equipment repairs and/or service restoration is required
• Monitor equipment and systems for indications of warnings, faults, alarm conditions and outages; and provide component and system fault isolation, diagnostics, troubleshooting and restoration services
• Troubleshoot until the source of the condition, degradation or outage is identified, and implement corrective actions and repairs to restore affected equipment, systems or services to full operational capability
• Design, write, modify and implement software programs/applications;
• Develop “glue-ware” to support operational client applications and security patches;
• Provide Tier 2 technical support;
• Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services;
• Manage and administer user accounts, profiles and access;
• Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment;
• Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance;
• Provide technical assistance for assigned projects;
• Provide desktop, server and software application integration support;
• Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems;
• Other Duties as Required

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.

GENERAL EXPERIENCE: 

• 2+ years performing administrative maintenance on server operating systems
• Understanding of chat programs in a DOD environment
• DoDM 8140 IAT Level 2 (Security+) or higher ; and Microsoft Certified Solution Associate (MCSA) or equivalent certification

• High School Diploma or GED

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.